Development Operations Manager

United We Dream Job Postings

United We Dream (UWD) is the largest immigrant youth-led community in the country. We create welcoming spaces for young people – regardless of immigration status – to support, engage, and empower them to make their voices heard and win!

With an online reach of over 4 million, more than 400,000 members as well as 5 statewide branches and over 100 local groups across 28 states. UWD is made up of fearless youth fighting to improve the lives of our members and their families. Our vision is a society which celebrates our diversity and believes in a multi-ethnic, intersectional path to getting there. Over 60% of our members are womxn and 20% identify as LGBTQ.

Whether we’re organizing in the streets, building innovative technology systems, opening doors for LGBTQ immigrant youth, clearing pathways to education, stopping deportations or creating alliances across social movements, United We Dream puts undocumented immigrant youth in the driver’s seat. UWD is a fast paced, dynamic organization which has become a leading voice in social change and has appeared in every major news outlet in the country.

We are driven by the priorities and needs of our members; have trained thousands of individuals; and have supported countless local organizing groups. Our grassroots-driven approach has a proven record of success and we’re looking for talented folks to join our team!

Position Summary

United We Dream seeks a Development Operations Manager to oversee critical systems and services to support our fundraising program, activities and staff. This position will serve as administrator for UWD’s fundraising CRM (The Raiser’s Edge), manage gift tracking and acknowledgement, reporting and data analyses, prospect research, and systems training. The ideal candidate will be passionate about UWD’s mission, have an entrepreneurial approach, work collaboratively across teams, and be committed to sharing knowledge and building capacity through mentoring and training. This is a full-time, salaried exempt position based in Washington, D.C., though remote working will be considered.

Responsibilities

  • Manage the donor database and ensure its accuracy and integrity. Oversee and execute data entry procedures and maintain consistent standards for donor data. Train staff on use of the database and provide regular updates on best practices.
  • Lead database maintenance, integration, enhancement, and conversion projects. Identify and document development database needs on an ongoing basis.
  • Ensure accurate gift entry, appropriate acknowledgement of all donations, and approval of matching gift requests. Regularly review and revise gift acceptance policies and gift entry and acknowledgement procedures.
  • Create dashboards and reports on key performance metrics/indicators to evaluate performance and inform strategy. Provide analyses of giving trends and recommendations to inform our strategies.
  • Develop and communicate policies and procedures for prospect assignment, management, moves entry, and coding. Implement changes as necessary to increase efficiencies.
  • Generate reports and manage prospect pipeline to support team’s efforts. Conduct proactive prospect research and create donor profiles. Support donor events and briefings.
  • Provide data-driven recommendations and support for solicitation segmentation, mail house management, and in-house execution.
  • Oversee monthly financial reconciliation with the Finance team to ensure all gifts and pledges are properly recorded in the general ledger.
  • Provide trainings and technical assistance to Development team and other stakeholders. Manage contractors.
  • Perform other duties as assigned by the Development Director

Desired Qualifications and Skills

  • Minimum 3 years administrator experience for an organizational fundraising CRM.
  • Eye for efficiency and improving, streamlining, and simplifying processes.
  • Demonstrated success in supporting fundraising strategy, processes and activities (prospect identification, cultivation, solicitation, stewardship), specifically related to managing information systems, prospect research, data and office operations.
  • Excellent organization, problem-solving skills and communication (oral, written, interpersonal). Strong attention to detail.
  • Ability to set priorities in a fast-paced environment, manage multiple projects and meet deadlines.
  • Ability to identify and communicate potential needs or problems, and work independently.
  • Ability and willingness to travel when needed up to 5% and work occasional evenings and weekends.
  • Proficiency in Microsoft Office and digital resources and tools
  • Entrepreneurial, tenacious, and data-driven approach to decision-making. Results-driven and solutions-oriented.
  • Service orientation in supporting multiple stakeholders.
  • Tact, diplomacy, and the ability to work and thrive within a diverse team.

Preferred

  • Working knowledge of The Raiser’s Edge.
  • Fundraising experience in the immigrant rights, organizing and/or advocacy ecosystem.
  • Staff management experience.
  • Sense of humor.

Compensation: Commensurate with experience. United We Dream offers a competitive salary and comprehensive benefits package including paid vacation, health insurance, retirement plans and life insurance.

To Apply

Applications will be accepted until the position is filled. Please submit a cover letter, resume, salary requirement via email to humanresources@unitedwedream.org and include Development Operations Manager (LAST NAME, FIRST NAME) in the subject line. Please do not send duplicate materials and incomplete applications will not be considered. No phone calls, please.

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UWD is an equal opportunity employer; people of color and individuals from diverse backgrounds are encouraged to apply. UWD does not discriminate on the basis of race, color, national origin, ethnic background, citizenship status, religion, political orientation, genetic information, sexual orientation, age or disability.